Return & Refund Policy

Our Return Promise

We want you to love every purchase from BrightBug. If something isn't quite right, we're here to help.

If you have questions about a product or your order, please contact us at hello@littlebugplayhub.com before returning an item. We'll do our best to find the best solution.

Return Eligibility

Most new, unused merchandise may be returned within 30 days of purchase for a refund or exchange.

To be eligible for a return:

• The item must be in new, unused condition.
• The item must include all original packaging and accessories.
• Proof of purchase is required.
• The return must be initiated within 30 days of the purchase date.

Refunds will be issued to the original form of payment unless otherwise required by law.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

• Custom or personalized products
• Opened or used sensory kits
• Digital downloads and printable products
• Gift cards (physical or digital)
• Products that must be serviced or replaced through the manufacturer's warranty
• Items marked as Final Sale or Non-Returnable
• Seasonal items that are outside of season

Defective or Damaged Merchandise

If you receive a defective product, please contact us within 30 days of purchase.

Eligible defective merchandise may be exchanged for the same item or another appropriate resolution at BrightBug's discretion.

This policy does not cover:

• Normal wear and tear
• Damage caused by misuse
• Improper storage
• Accidental damage
• Damage caused by failing to follow product instructions

Products covered under a manufacturer's warranty may need to be handled directly through the manufacturer.

Exchanges

If you'd like a different item, size, or color, we're happy to help whenever inventory is available.

Exchanges are subject to product availability.

Online Returns

Customers returning online orders are responsible for return shipping costs unless:

• We shipped the incorrect item; or
• The product arrived damaged due to our error.

We recommend using a trackable shipping service for returned merchandise.

Refund Processing

Once your return has been received and inspected, we'll notify you regarding approval.

Approved refunds are typically processed within 5–10 business days, although your financial institution may require additional processing time.

Local Purchases

Items purchased in person may be returned in-store, provided they meet the requirements outlined in this policy.